Frequently Asked Questions
All residential and commercial locations in the City of Auburn with an active alarm system are required by Ordinance to have an alarm permit.
Please complete the online registration form
You may also contact the Auburn Alarm Program:
Monday - Friday 9am - 5pm PST
(888) 865-9770
The alarm ordinance is posted online on this website - Auburn Municipal Code Chapter 9.30
Alarm Registration & Renewal Fees
Residential/Commercial: $24
Low Income/Senior or Disabled: $12 (If you qualify, please contact the Finance Department at (253) 931-3038 for qualifying requirements and submittal form).
Permit Term
The alarm permit is valid for a 12-month period beginning on the date of issuance as stated on the permit.
False Alarms Fee Schedule (false alarms counted during the course of a permit year)
Burglary for Residential/Commercial Locations:
$100 each*
*False Alarm 1 will be waived if the user attends Online Alarm School within 35 days of the invoice date.
Robbery/Panic for Residential/Commercial Locations:
$200 each
Over 98 percent of the alarm signals generated in the United States end up being false. Responding to false alarms takes officers away from responding to actual emergency situations. In an effort to make alarm users aware of this problem and mitigate the incidence of false alarms, the City of Auburn enacted a False Alarm Ordinance (Municipal Code 9.30). The Ordinance requires that all owners of an active alarm system (both residential and business) obtain and maintain an annual permit and pay fines to the City for excessive false alarm activity.
“False alarm” means an alarm dispatch request to the police department which results in the responding officer finding no evidence of a criminal offense or attempted criminal offense after completing an investigation of the alarm site.
No, you will never be assessed a fee for a legitimate alarm/panic signal.
APPEALING A FALSE ALARM RESPONSE CHARGE
*There is a fee of $25 for all false alarm appeals. Payment must be made to initiate the appeal process. If the appeal is successful, the $25.00 will be returned to the appealing party.
*Submit a written request/statement as to why you feel the charge and/or occurrence should be waived or removed from your account, along with any supporting documentation (police reports, alarm company documentation, etc.)
*Submit via email using the Contact Us page.
*Be sure to include Permit License #, alarm location address, and incident date(s) in question.
*Submit within thirty (30) calendar days of the notice imposing the charge.
Yes, you can pay for any fees due on your account via this website by clicking on the home tab and logging in with credentials initiated by APS/CitySupport and secured by the alarm user. Auburn Alarm Program Website
Auburn Alarm Program
Dept LA 25484
Pasadena, CA 91185-5484
Alarm Permits are not transferable between property addresses.